[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.satin.sk\/problemy-vykonnosti-zamestnancov\/#Article","mainEntityOfPage":"https:\/\/www.satin.sk\/problemy-vykonnosti-zamestnancov\/","headline":"Probl\u00e9my v\u00fdkonnosti zamestnancov","name":"Probl\u00e9my v\u00fdkonnosti zamestnancov","description":"Aby som v\u00e1m pomohol urobi\u0165 r\u00fdchle rozhodnutia a dosta\u0165 sa do centra probl\u00e9mu, navrhujem, aby ste sa p\u00fdtali \u201epre\u010do\u201c. Ako obchodn\u00fd l\u00edder nem\u00e1te \u010das necha\u0165 v\u00fdbor pre\u0161tudova\u0165 ka\u017ed\u00fd probl\u00e9m s v\u00fdkonom, ktor\u00e9mu \u010del\u00edte, ale vy Nem\u00e1te \u010das urobi\u0165 chybu pri diagnostikovan\u00ed probl\u00e9mu.\u00a0Misdiagnosis v\u00e1s nech\u00e1 s prv\u00fdm neporiadkom vy\u010disti\u0165 a teraz mo\u017eno sekundu!\u00a0Ak ni\u010d in\u00e9, pr\u00e1ve ste str\u00e1cali \u010das h\u013eadan\u00edm rie\u0161enia,<div class=\"clearfix\"><\/div> <div class=\"pull-left padding-top-25\"><a href=\"https:\/\/www.satin.sk\/problemy-vykonnosti-zamestnancov\/\" class=\"btn btn-theme\">Continue reading<span class=\"screen-reader-text\"> \"Probl\u00e9my v\u00fdkonnosti zamestnancov\"<\/span> <i class=\"fa fa-fw fa-long-arrow-right\"><\/i> <\/a>  <\/div>","datePublished":"2019-07-11","dateModified":"2019-07-11","author":{"@type":"Person","@id":"https:\/\/www.satin.sk\/author\/#Person","name":"","url":"https:\/\/www.satin.sk\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/ac70c9e5ac34d1687bd81eed3e0a5127e2920111fdfe832b53d740bc4b86c4fd?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ac70c9e5ac34d1687bd81eed3e0a5127e2920111fdfe832b53d740bc4b86c4fd?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"satin.sk","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.satin.sk\/wp-content\/uploads\/img_a304162_w16466_t1564582634.jpg","url":"https:\/\/www.satin.sk\/wp-content\/uploads\/img_a304162_w16466_t1564582634.jpg","height":0,"width":0},"url":"https:\/\/www.satin.sk\/problemy-vykonnosti-zamestnancov\/","wordCount":592,"articleBody":"Aby som v\u00e1m pomohol urobi\u0165 r\u00fdchle rozhodnutia a dosta\u0165 sa do centra probl\u00e9mu, navrhujem, aby ste sa p\u00fdtali \u201epre\u010do\u201c. Ako obchodn\u00fd l\u00edder nem\u00e1te \u010das necha\u0165 v\u00fdbor pre\u0161tudova\u0165 ka\u017ed\u00fd probl\u00e9m s v\u00fdkonom, ktor\u00e9mu \u010del\u00edte, ale vy Nem\u00e1te \u010das urobi\u0165 chybu pri diagnostikovan\u00ed probl\u00e9mu.\u00a0Misdiagnosis v\u00e1s nech\u00e1 s prv\u00fdm neporiadkom vy\u010disti\u0165 a teraz mo\u017eno sekundu!\u00a0Ak ni\u010d in\u00e9, pr\u00e1ve ste str\u00e1cali \u010das h\u013eadan\u00edm rie\u0161enia, ktor\u00e9 v\u00e1m nepomohlo, k\u00fdm sa va\u0161a konkurencia st\u00e1le zlep\u0161uje.Princ\u00edpy celkov\u00e9ho riadenia kvality nazna\u010duj\u00fa, \u017ee sa p\u00fdtate \u201epre\u010do\u201c aspo\u0148 p\u00e4\u0165kr\u00e1t za sebou, aby ste sa dostali k pr\u00ed\u010din\u00e1m.\u00a0Potom m\u00f4\u017eete proces obr\u00e1ti\u0165 pomocou pr\u00edkazov if \/ then, aby ste skontrolovali svoju logiku.\u00a0Dovo\u013ete mi uvies\u0165 pr\u00edklad, ako m\u00f4\u017eete pou\u017ei\u0165 t\u00fato techniku \u200b\u200bna n\u00e1jdenie spr\u00e1vneho rie\u0161enia bez n\u00e1kladn\u00fdch odch\u00fdlok.Stredne ve\u013ek\u00e1 distribu\u010dn\u00e1 spolo\u010dnos\u0165 bola bombardovan\u00e1 s\u0165a\u017enos\u0165ami, \u017ee z\u00e1kazn\u00edci boli ignorovan\u00ed, produkt nebol pripraven\u00fd vo Will Call, z\u00e1kazn\u00edci ostali v pohybe a zamestnanci boli v re\u010di.\u00a0Mana\u017ement nebol s touto situ\u00e1ciou spokojn\u00fd a kontaktoval ma, aby som urobil s\u00e9riu semin\u00e1rov o z\u00e1kazn\u00edckych vz\u0165ahoch s cie\u013eom odstr\u00e1ni\u0165 ich probl\u00e9m.Prv\u00e1 vec, ktor\u00fa som chcel urobi\u0165, bolo z\u00edska\u0165 pocit pre ich s\u00fa\u010dasn\u00fa \u00farove\u0148 slu\u017eieb z\u00e1kazn\u00edkom prisp\u00f4sobi\u0165 \u0161kolenia.\u00a0Tak som zatienil zamestnancov v jednom z ich hlavn\u00fdch distribu\u010dn\u00fdch centier, vr\u00e1tane jazdy spolu s ich vodi\u010dmi.\u00a0Ke\u010f do\u0161lo k prest\u00e1vke v akcii, po\u017eiadal som zamestnancov, aby sondovali ot\u00e1zky, aby pochopili svoje pracovn\u00e9 procesy a my\u0161lienky, k\u00fdm s\u00fa so z\u00e1kazn\u00edkom.Zistili sme, \u017ee zamestnanci maj\u00fa ve\u013emi dobr\u00e9 vz\u0165ahy so z\u00e1kazn\u00edkmi.\u00a0Mali t\u00fa\u017ebu sl\u00fa\u017ei\u0165 \u013eu\u010fom a mali na to vz\u0165ahov\u00e9 schopnosti.\u00a0Aj ke\u010f tieto zru\u010dnosti v\u017edy nepou\u017e\u00edvali, st\u00e1le som c\u00edtil, \u017ee v centre tohto probl\u00e9mu s v\u00fdkonom mus\u00ed by\u0165 nie\u010do in\u00e9.\u00a0Tak som sa za\u010dal p\u00fdta\u0165 \u201epre\u010do\u201c.Pre\u010do sa zamestnanci ob\u010das stret\u00e1vali so z\u00e1kazn\u00edkmi?\u00a0Vzh\u013eadom k stresu, ktor\u00fd bol sp\u00f4soben\u00fd sklaman\u00edm z\u00e1kazn\u00edkov ka\u017ed\u00fd de\u0148.\u00a0Pre\u010do boli sklaman\u00ed z\u00e1kazn\u00edkov?\u00a0Preto\u017ee interakcie boli trvalo dlh\u0161ie, ako o\u010dak\u00e1val z\u00e1kazn\u00edk.\u00a0Pre\u010do boli interakcie dlh\u00e9?\u00a0Preto\u017ee zamestnanci nemohli n\u00e1js\u0165 inform\u00e1cie, ktor\u00e9 potrebovali na spracovanie po\u017eiadavky z\u00e1kazn\u00edkov.\u00a0Pre\u010do nemohli n\u00e1js\u0165 inform\u00e1cie?\u00a0Preto\u017ee nevedeli, \u017ee by sa mali pozrie\u0165.\u00a0Pre\u010do nevedeli, kde h\u013eada\u0165?\u00a0Preto\u017ee si nemohli spomen\u00fa\u0165 zo svojho nov\u00e9ho tr\u00e9ningu.\u00a0Pre\u010do si nemohli spomen\u00fa\u0165?\u00a0Vzh\u013eadom k tomu, postupy neboli nap\u00edsan\u00e9 pre referencie a nesk\u00fasenos\u0165 im nedala mo\u017enos\u0165, aby sa riadne pozn\u00e1mky po\u010das vzdel\u00e1vania.To ma vedie k presved\u010deniu, \u017ee po\u010diato\u010dn\u00e9 hodnotenie nedostato\u010dn\u00fdch slu\u017eieb z\u00e1kazn\u00edkom bolo nespr\u00e1vne.\u00a0Na kontrolu mojej logiky som i\u0161iel sp\u00e4\u0165.\u00a0Ak zamestnanci nevedeli, \u010do si maj\u00fa robi\u0165 pozn\u00e1mky a nie je dokument\u00e1cia, potom by si nepam\u00e4tali v\u0161etko od tr\u00e9ningu.\u00a0Ak si nepam\u00e4taj\u00fa v\u0161etko od tr\u00e9ningu, potom nebud\u00fa vedie\u0165, kde n\u00e1js\u0165 inform\u00e1cie v datab\u00e1ze.\u00a0\u00a0                                                                                                                                                                                                                                                                                                                                                                                        4.6\/5 - (11 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Probl\u00e9my v\u00fdkonnosti zamestnancov","item":"https:\/\/www.satin.sk\/problemy-vykonnosti-zamestnancov\/#breadcrumbitem"}]}]